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This contract describes the general terms and conditions applicable to the use of the contents, products and services offered through the AzoteadeSanti.es website, owned by Juan Pablo Meichtry – X4170311C.
Relevant information
It is a necessary requirement for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use herein. Some products that are offered by our website may be created and shipped by a third party company and in such case would be subject to their own Terms and Conditions. In some cases, in order to purchase a product, it will be necessary for the user to register by entering reliable personal data and defining a password.
The user can choose and change the password for his account management access at any time.
moment, in case you have registered and it is necessary for the purchase of any of our products. AzoteadeSanti.es assumes no responsibility in case you give this password to third parties.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of product stock and availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, email verification may be required.
The prices of the products offered in this Online Store are valid only for purchases made on this website.
Property
You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied.
In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.
Anti-fraud check
The customer’s purchase may be deferred for anti-fraud checking. It may also be suspended for a longer period of time for a more rigorous investigation to avoid fraudulent transactions.
Privacy
AzoteadeSanti.es guarantees that the personal information you submit is secure. The data entered by user or in the case of requiring a validation of orders will not be disclosed to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
Subscription to email marketing newsletters is voluntary and may be selected at the time you create your account.
AzoteadeSanti.es reserves the right to change or modify these terms without notice.
Refund policy and warranty
For products that are irrevocable non-tangible goods, we do not issue refunds after the product is shipped, it is your responsibility to understand the features before purchasing. Please read the description carefully before purchasing. Exceptions to this rule are made only when the description does not match the product.
There are some products that may have warranty and refund possibilities, but this will be specified at the time of purchase. In such cases the warranty will only cover manufacturing faults and will only be effective when the product has been used correctly.
The warranty does not cover malfunctions or damages caused by improper use.
The terms of the warranty are associated with manufacturing faults and operation under normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes:
- According to the technical specifications indicated for each product.
- In environmental conditions in accordance with the specifications indicated by the manufacturer.
- In specific use for the function for which it was designed at the factory.
- In electrical operating conditions in accordance with the specifications and tolerances indicated.
Shipping and returns
Shipping
When will I receive my order?
It takes us 2 to 5 business days to process an order, after which we will ship it to you. You will also have to take into account the shipping time, which depends on your location.
My order should have arrived by now, but I have not received it yet. What do I do?
Before contacting us, please help us by following these steps:
- Check your confirmation email to make sure there are no errors in the shipping address.
- Ask for your order at your local post office.
- Ask your neighbors in case the carrier would have left them your
Prevents theft. If you will not be at home on the day of delivery, use your work address or wherever you will be.
If the address was correct and the package is not at the post office or with your neighbors, please contact us at [tu email de contacto] with your order number.
If there is a problem with your shipping address, we may be able to reship your product, but you will be responsible for the costs.
Your zip code is a crucial part of your address. Be sure to enter it correctly.
Orders
How are the products made?
We work with a print-on-demand dropshipper, which has production and logistics centers all over the world. Your orders are printed and shipped from the center closest to the customers’ final address.
How do I track my order?
If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions regarding your shipment, please contact us at atencion@azoteadesanti.es.
I received the wrong or damaged product. What do I do?
We are sorry if your product arrived damaged. To resolve it as soon as possible, please email us at atencion@azoteadesanti.es within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please contact us at atencion@azoteadesanti.es.
Do you return the money?
We only offer refunds to customers who receive wrong or damaged items. If this is your case, please contact us at atencion@azoteadesanti.es with photos of your item and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer changes. If you are not sure which size will fit you best, check our size guides in the product descriptions.
It is not a common case, but it may happen that there is an error in the labeling of a product. If this is the case, please contact us at atencion@azoteadesanti.es within 5 calendar days of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.
